Ask for a free trial. must have customer support software service we highlighted the 5 must- have features of b2c customer support that ensure every customer can be heard. 3 must- have customer service tools. customer service software integrates various applications that reside on an agent' s desktop, so agents have a consolidated view of all the information they need to take sales orders, handle responses, and report problems. this can include a self- service knowledge base, a ticket customer support system and chat. here' s how to exceed their expectations by. b2c companies need to invest in features that account for their consumers’ behaviors, lest they want to see just how frustrated their customers can become.
give customers what they want, when they want it, or they’ ll must have customer support software service find someone who will. every year, us businesses bleed out $ 41 billion because they can’ t get their customer service together. 10 must- haves for great customer service ( infographic) more than 80% of consumers require some form of customer service when making online purchases. a loyal customer is worth 10 times as much as their first purchase on average. parature’ s cloud- based software lets you integrate a customer service center into your company’ s facebook page. must have customer support software service customer relationship management software tells you what your customers have ordered, when the purchase was made and, perhaps most importantly, the content. customers talk to you through facebook. you need a customer support knowledge base.